These are the limits you can reach, and what the app or the API does at each one. Limits marked
“360 can change it” are defaults that 360 can raise or lower for your organisation.
| What |
Limit |
| Agent name |
120 characters |
| Persona |
400 characters |
| Instructions |
20,000 characters |
| Greeting, Closing line |
2,000 characters each |
| Maximum call length |
1 to 120 minutes (30 to 7,200 seconds in Voice tuning). Default 10 minutes. |
| Fields in Data to collect |
15. Each Question / label up to 80 characters. |
| Appointment length (minutes) for bookings |
5 to 480. Default 20. |
| Words to listen for |
50 words, 40 characters each, 1,000 characters in all |
| Tools |
20 per agent |
| Tool Timeout (ms) |
500 to 60,000. Default 5,000. |
| Custom checks (guardrails) |
5 per agent. Each check 10 to 300 characters, and its line up to 300. |
| Post-call analysis fields |
20 per agent |
| Pathway steps |
200 |
| Saved scenarios (simulated callers) |
50 per agent. Run all runs at most 20. |
| What |
Limit |
| Call length |
The agent’s Maximum call length. The agent wraps up politely before it. |
| Prepaid calls |
Limited to what the balance can pay for, plus 30 seconds. When the balance runs out, running calls get about 30 seconds to finish. |
| Outbound calls running at once |
10 per organisation. 360 can change it. |
| Outbound calls started per minute |
30 per organisation. 360 can change it. |
| Outbound destinations |
India and the United States, unless 360 changed it. No premium-rate or shared-cost numbers. |
| Answer wait on outbound calls |
60 seconds |
| Pathway steps in a row without the caller speaking |
30. Then the call ends politely. |
The outbound limits count calls started through the API. See
Start an outbound call.
Testing and drafting with AI have a daily allowance. Real calls don’t count.
| What |
Trial |
Paid |
| Test chat replies |
200 a day |
2,000 a day |
| Browser test calls |
30 a day |
300 a day |
| Simulated calls |
20 a day |
200 a day |
| AI drafts |
10 a day |
100 a day |
| AI drafts per person |
5 an hour |
5 an hour |
| Simulations at once |
2 |
2 |
Daily limits reset at midnight UTC, hourly ones on the hour. 360 can change the daily and hourly
limits. See Understand usage limits.
| Also limited |
Limit |
| Voice samples (▶ in the voice picker) |
30 new samples per organisation every 10 minutes |
| Test chat message |
2,000 characters |
| What |
Limit |
| File types |
PDF, DOCX, TXT, MD and CSV |
| File size |
20 MB each |
| CSV files |
The first 5,000 rows are read |
| Website |
1 to 500 pages per site. Default 50. |
| Name |
120 characters |
| Description |
500 characters |
| Test question |
1,000 characters |
| What |
Limit |
| Tool Timeout (ms) |
500 to 60,000. The editor warns you above 8,000 for tools that run during the call. |
| Tools that run before the call |
All must finish within 2.5 seconds together, or none of their values are used |
| Response size |
256 KB. Larger counts as a failure. |
| Response the AI reads |
The first 4,000 characters |
| Redirects |
2 |
| Credential name |
80 characters |
See Receive tool and event webhooks.
| What |
Limit |
| Organisation name |
120 characters |
| Keep call data for |
7 to 730 days. Default 90. |
| Disclosure (What the agent says) |
300 characters |
| Do-not-call import |
10,000 rows per file |
| Do-not-call reason |
500 characters |
| Outcomes |
30. Key up to 40 characters, label up to 60, description up to 300. |
| Restoring a deleted organisation |
Within 30 days |
| Analytics period |
92 days |
| Alert rule name |
120 characters |
| What |
Limit |
| API keys |
50 per organisation, not counting revoked ones |
| Key name |
120 characters |
| Allowed IP addresses |
50 per key |
| Requests |
120 a minute per key, with bursts up to 120 |
Page size (limit) |
1 to 100. Default 25. |
Idempotency-Key |
8 to 128 characters. Remembered for 24 hours. |
Outbound to number |
6 to 20 characters, in international format |
| Webhook endpoints |
20 per organisation |
| Webhook URL |
Up to 2,000 characters, https only |
| Webhook answer time |
10 seconds. Then retried up to 6 more times over about 9 hours. |
Over the request rate, the API answers 429 rate_limited with retryAfterSeconds in the body.
See Rate limits.
