What is 360° Voice Agent?

360° Voice Agent lets you build an AI voice agent: a phone assistant that answers your calls or makes them for you. It listens to the caller, understands what they need, replies in a natural voice and takes action, all in real time.

You set it up in the web app, in plain language. No code is needed.

What an agent can do on a call

Talk naturally

It understands English, Hindi and a mix of both, and replies in the caller’s language. You pick the voice.

Answer questions

It answers from your instructions and from documents you upload to a knowledge base.

Collect details

It asks for the fields you need (name, date, reason for the call), reads them back and saves them with the call.

Take action

With tools, it checks or books slots in your systems, creates records in Salesforce, or transfers the caller to a person.

After each call you get the recording, the transcript, the fields it collected and a short analysis of how the call went.

How you work with it

1. Build. Create an agent from a template, by describing it to AI, or from scratch. The agent builder has a section for each part: instructions, voice, knowledge, tools, the fields to collect, guardrails and more.

2. Test. Talk to the agent in your browser, chat with it in text, or let simulated callers run test calls and score them for you. Nothing you change reaches real callers yet.

3. Publish. Publishing saves a numbered version. Real calls always use a published version, so you can keep editing the draft safely.

4. Connect a phone number. Assign one of your numbers to the agent. It now answers that number, or calls out from it.

5. Watch and improve. Review calls and transcripts, follow trends on the analytics dashboard, and get alerts when something needs attention.

Who can do what

Everyone in your workspace has a role. A role decides what they can see and change.

Role	Can
Viewer	See agents, calls, recordings, analytics and campaigns.
Builder	Everything a Viewer can, plus build, test and publish agents, and manage knowledge, alerts and campaigns.
Admin	Everything a Builder can, plus phone numbers, integrations, members, API keys, provider keys, workspace settings, caller memory, 360 staff access and the audit log. Admins can see billing too.
Owner	Everything an Admin can, plus change the low-balance alert and delete the workspace.

See Members and roles to invite people and change roles.

Next step

Build your first agent in about 10 minutes.